FAQs
Shipping Information
United Kingdom
How long does shipping take?
All UK orders are processed within 2-3 business days.
Standard shipping typically takes 5–7 business days and includes tracking.
Express shipping options may be available at checkout for an additional cost.
Do you offer free shipping?
Yes — free standard shipping is available on UK orders over £89.9
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking number.
You can use this number to follow your parcel’s journey until delivery.
What if my order is delayed?
While we are not responsible for delays caused by postal services or third parties, please contact us if your order has not arrived within the expected timeframe — we’re always happy to help.
Europe
Do you ship to Europe?
Yes, we offer standard and express international shipping to selected European countries.
Shipping costs, taxes, and duties will be calculated at checkout to ensure a smooth delivery experience.
Please note:
• All EU orders may be subject to VAT and local fees
• Orders over €150 may incur additional duties and taxes
Rest of the World
International Shipping
International orders are processed within 1–2 business days.
Shipping rates and delivery times will vary depending on destination and will be calculated at checkout.
For larger items or bulk orders, we may use alternative courier services. If this applies, you will be notified once your order has shipped.
My parcel hasn’t arrived yet — what should I do?
Once your order has been shipped, you’ll receive an email with your tracking number.
If you are an international customer, tracking will continue with your local postal service once the parcel reaches your country.
If your order hasn’t arrived within the estimated delivery window, please contact us at:
📧 pilasole@outlook.com
What shipping service do you use?
For UK orders, we work with trusted local and international postal partners to ensure reliable delivery.
International parcels may be transferred to a local courier once they arrive in your country — your tracking number will remain valid throughout the journey.
Returns & Exchanges
Can I return sale items?
Items purchased during sale or clearance events are final sale and are not eligible for return, exchange, or refund unless deemed faulty.
What is your returns process?
We want you to love your Pilasole pieces.
If you’re not completely satisfied with your order, please contact us to discuss an exchange, store credit, or refund, subject to our returns policy.
To initiate a return or exchange, please email us with:
• Your full name
• Order number
• Details of your request
A member of our team will be in touch shortly to assist you.
Faulty or defective items
We take pride in our craftsmanship and carry out quality checks at every stage of design and production.
If you receive a faulty or defective item, please contact us and we will arrange a replacement or refund where appropriate.
Please note: this does not include general wear and tear or damage caused by improper use.
Do I need to pay for return shipping?
Return shipping costs are not covered and will be the responsibility of the customer.
Shipping costs for exchanged or refunded items are also non-refundable, unless the item is deemed faulty.
To reduce unnecessary waste, we encourage mindful purchasing and are always happy to help you choose the right style before ordering.
Care
How do I care for my Pilasole grip socks?
To keep your Pilasole socks performing and looking their best, we recommend the following care instructions:
- Warm machine wash
- Wash inside out
- Do not tumble dry
- Do not dry clean
- Do not iron
- Lay flat or hang to dry naturally
Proper care helps maintain the grip performance, fabric quality, and shape of your socks over time.
How often should I wash my grip socks?
We recommend washing your socks after each practice, especially after Pilates, yoga, or barre sessions, to maintain hygiene and grip effectiveness.
Will washing affect the grip?
When cared for correctly, our grip soles are designed to remain durable and effective over repeated washes. Avoid heat and tumble drying to extend their lifespan.
Sustainability
Is Pilasole a sustainable brand?
Pilasole is built on mindful movement — and that mindset extends beyond the studio.
We believe sustainability is not a fixed destination, but an ongoing responsibility. From design to production, we make considered decisions that balance quality, longevity, and environmental impact, while continuing to evolve as we grow.
Materials & Product Design
We focus on creating timeless, durable essentials rather than trend-driven products.
By prioritising longevity, fit, and performance, we aim to reduce overconsumption and unnecessary waste.
Our socks are crafted using high-quality cotton blends chosen for comfort, breathability, and durability — so they last beyond a single season of wear.
Our Ongoing Commitment
Sustainability is a journey, not a claim.
We are committed to:
- Thoughtful product development
- Responsible sourcing
- Small-batch production
- Continuous improvement as materials and processes evolve
We believe caring for the body and caring for the planet should go hand in hand.
We believe that mindful movement begins with mindful choices — in practice, in design, and in how we treat the world around us.